Service for passengers who require assistance

Our drivers are trained in disability awareness. However, passengers who require physical assistance to board the bus should travel with an able-bodied companion.

Over 50 per cent of our current fleet, and all new buses coming into service in the future, allow easy access and have a designated area for users of standard wheelchairs and standard pushchairs (please note: for safety reasons pushchairs must be folded down). For space reasons, we are unable to carry motorised wheelchairs, or mobility scooters or some larger style pushchairs.

All GO Wellington buses have allocated priority seating for people with disabilities and the elderly.

GO Wellington welcomes passengers accompanied by guide dogs and hearing dogs.

To confirm a bus will suit your needs on a particular trip call 04 387 8700 on the day of your journey.